ExcelerantExcelerantExcelerantExcelerant
  • Home
  • About
    • Our Team
    • Our Story
    • Credentials
    • Industries
  • Services
    • Coaching
    • Training
    • Human Resources
    • Facilitation
    • Teams
  • Resources
    • Library
    • For Executives
  • Blog
  • Let’s Talk
  • 337-344-4573

3 Steps to Improving Internal Customer Service

    Home Change Management 3 Steps to Improving Internal Customer Service
    NextPrevious

    3 Steps to Improving Internal Customer Service

    By Christina Harper Olivier | Change Management, Human Resources, Human Resources Consulting & Management, performance improvement, Polices & Procedures, SOP's, Standard Operating Procedures | Comments are Closed | 1 July, 2017 | 0

    What causes Bottlenecks?

    Bottlenecks between people or departments are often caused by disagreements on how the process should work, unspoken expectations or missing agreements on a process. Most common between operations and sales or administration, these bottlenecks can severely impact key business metrics like production and customer service.

    Traffic1-750315-editedInternal Customers

    Employees and Departments are actually internal customers to each other. The more they focus on how to deliver excellent service to each other, the smoother operations and service delivery becomes.

    Here are three steps that you can take to improve internal customer service between departments:

    1. Identify the highest priority processes that cause the most issues and the departments involved in
      those processes.
    2. Create a task force and assign a leader to bring together representatives from each department to:
    3. Map how process currently flows between departments
      • Identify what works well and what does not work well
      • Change the work flow to address the problem
      • identify or develop new tools, technology or forms to better support the new process
    4. Document and distribute the new process and procedures to ensure all involved understand the changes and commit to the new process. Be sure to identify roles, responsibilities and time lines.

    Learn more about internal customer service and the challenge of bottlenecks between departments on page 16 of the Business Owner Guidebook to Building a Better Company.

    Business Owner Guidebook to becoming a better company

    EXCELERANT is an award-winning leadership development and human resources solutions company based in Lafayette, Louisiana. Using a unique approach, EXCELERANT combines expertise in training, coaching, human resource consulting, and facilitation to solve problems with practical, executable solutions that deliver high-impact, sustainable results.
    Internal Customer Service, Organizational Development, Policies
    Christina Harper Olivier

    Christina Harper Olivier

    More posts by Christina Harper Olivier

    Related Posts

    • 8 Quick Tips for Creating your Survive and Thrive Plan

      By exexp | Comments are Closed

      Keep it Simple: Don’t over complicate the solution.  Create a do-able, executable plan that can be understood by everyone.

    • We always knew how interesting Phyllis is… did you?

      By Christina Harper Olivier | Comments are Closed

      EXCELERANT is so proud to share that our Managing Partner, Phyllis Arceneaux, has been acknowledged as one of the 2019 Most Interesting People.Read more

    • “Why Change?”

      By exexp | Comments are Closed

      If your organizations’ Talent Development is stuck in the ’70s like this guy, it may be time for a make-over. EXCELERANT’s certified professionals can help you identify your Future Vision & Goals, and define theRead more

    • Company Core Values and Culture – What Do They Mean?

      By exexp | Comments are Closed

      Core values define what is truly important to an organization. They are non-negotiable when making business decisions. Core values are consistent and typically do not change much over time, or for different situations or people. TheyRead more

    • Company Policies: Don’t Go Generic

      By exexp | Comments are Closed

      Companies often have a difference between how policies are practiced from location to location or even manager to manager. Policies are often not known, not understood or not followed. This situation can increase risk andRead more

    • A Leadership Story: Meet Michael

      By exexp | Comments are Closed

      Meet Michael. Michael is an executive who is passionate about leadership. Michael has been tasked with the responsibility of implementing a leadership development program within his organization. While he understands that developing leaders positively impacts companyRead more

    NextPrevious
    Download the Executive Quick Guide
    Download FREE Business Owner Guidebook

    Recent Posts

    • The 4 Essential Reasons For Companies To Use Recruitment Services
    • EXCELERANT Featured on One Acadiana – Celebrating Local Women Owned Businesses
    • Reassurance and Clarity for Leaders
    • 8 Quick Tips for Creating your Survive and Thrive Plan
    • 6 Steps to Retain High Potential Salespeople

     

    EXCELERANT is an award-winning leadership development and human resources consulting company based in Lafayette, Louisiana. Using a unique approach, EXCELERANT combines expertise in training, coaching, human resources, and facilitation to solve problems with practical, executable solutions that deliver high-impact, sustainable results.

    Our Services

  • Leadership & Executive Coaching
  • Leadership Training & Development
  • Human Resources Solutions
  • Retreat & Meeting Facilitation
  • Team Development
  • Recent Posts

    • The 4 Essential Reasons For Companies To Use Recruitment Services
    • EXCELERANT Featured on One Acadiana – Celebrating Local Women Owned Businesses
    • Reassurance and Clarity for Leaders
    © EXCELERANT, LLC 2021, All rights reserved. 337.344.4573 | 888.201.0155 (toll free)
    • Home
    • About
      • Our Team
      • Our Story
      • Credentials
      • Industries
    • Services
      • Coaching
      • Training
      • Human Resources
      • Facilitation
      • Teams
    • Resources
      • Library
      • For Executives
    • Blog
    • Let’s Talk
    • 337-344-4573
    Excelerant