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Home Archive by category "Standard Operating Procedures"

3 Steps to Improving Internal Customer Service

By Christina Harper Olivier | Change Management, Human Resources, Human Resources Consulting & Management, performance improvement, Polices & Procedures, SOP's, Standard Operating Procedures | Comments are Closed | 1 July, 2017 | 0

What causes Bottlenecks? Bottlenecks between people or departments are often caused by disagreements on how the process should work, unspoken expectations or missing agreements on a process. Most common between operations and sales or administration, these bottlenecks can severely impact key business metrics like production and customer service. Internal Customers Employees and Departments are actually internalRead more

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  • Home
  • Company
    • About
    • Our Team
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    • Coaching
    • Training
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